Privacy Policy

Privacy Policy

Last updated: May 1, 2026

This Privacy Policy describes how Maison Valeris (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from maisonvaleris.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any additional steps required under applicable Canadian privacy laws.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • communicate with you;

  • provide, improve, and personalize the Services;

  • comply with legal obligations;

  • enforce our terms and policies; and

  • protect the Services, our business, and our customers.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email address.

  • Order information including billing address, shipping address, payment confirmation, and purchase details.

  • Account information including your username, password, and security-related information.

  • Customer support information including any information you choose to include in communications with us.

Some features of the Services may require you to directly provide certain information. You may choose not to provide this information, but doing so may prevent you from using certain features of the Services.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include:

  • device information;

  • browser information;

  • IP address;

  • pages visited;

  • interaction data; and

  • information collected through cookies and similar technologies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Shopify, which powers our online store and payment infrastructure;

  • payment processors;

  • shipping and fulfillment partners;

  • analytics providers; and

  • advertising and marketing partners.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • process payments;

  • fulfill and ship orders;

  • manage returns and exchanges;

  • provide customer support; and

  • maintain your account and order history.

Marketing and Advertising

We may use your information to send promotional communications by email or to show advertisements relating to our products and services. You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

Security and Fraud Prevention

We use personal information to detect, investigate, prevent, and take action against fraudulent, illegal, or malicious activity.

Service Improvement

We may use information collected through analytics and cookies to improve our website functionality, customer experience, and Services.

Cookies

Like many websites, we use cookies and similar technologies to operate and improve our Site and Services.

For information about cookies used by Shopify, please visit:

Shopify Cookie Policy

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.

How We Share Personal Information

We may share your personal information with third parties in limited circumstances, including:

  • service providers who support our business operations;

  • payment processors and shipping partners;

  • analytics and marketing providers;

  • legal or regulatory authorities where required by law; and

  • in connection with a business transaction such as a merger or acquisition.

We do not sell your personal information to third parties.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

Security and Retention

We implement reasonable safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

  • provide the Services;

  • comply with legal and tax obligations;

  • resolve disputes; and

  • enforce our agreements and policies.

Your Rights

Depending on your province or country of residence, you may have rights regarding your personal information, including the right to:

  • access your personal information;

  • request correction of inaccurate information;

  • request deletion of your information where permitted by law;

  • withdraw consent where processing is based on consent; and

  • opt out of marketing communications.

To exercise your rights, please contact us using the contact information below.

We may request information to verify your identity before processing your request.

International Users

Your personal information may be processed and stored outside your province, territory, or country, including in jurisdictions where privacy laws may differ from those in Canada.

Where required, we use appropriate safeguards and contractual protections for international data transfers.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

Maison Valeris
📧 info@maisonvaleris.com