Return & Refunds

Return & Refund Policy

 

This Return & Refund Policy applies to all orders placed with Maison Valeris. It outlines your rights and our responsibilities regarding returns, refunds, damaged items, and canceled orders.

30-Day Returns

At Maison Valeris, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Conditions

Return Window

Items may be returned within 30 days of the delivery date.

Item Condition

Returned items must be:

  • unused and unworn;

  • in original condition;

  • returned with original packaging, tags, and accessories where applicable.

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, Maison Valeris will cover the return shipping costs where applicable.

Change of Mind Returns

If you ordered the wrong item, selected the incorrect size, or changed your mind, return shipping costs are the responsibility of the customer.

Original shipping fees, where applicable, are non-refundable.

International Returns

If instructed by our support team, returned products may need to be sent to one of our fulfillment or supplier facilities, including locations outside Canada.

Customers are responsible for any applicable return shipping fees, customs duties, import taxes, or carrier charges related to international returns unless the item is faulty or incorrect.

Maison Valeris is not responsible for delays caused by customs or international shipping carriers.

How to Start a Return

Step 1 – Contact Us

Please email info@maisonvaleris.com with:

  • your order number; and

  • the reason for your return request.

Step 2 – Receive Return Instructions

If your return request is approved, we will provide return instructions and the correct return address.

Please do not send items back without prior authorization.

Step 3 – Prepare Your Return

Pack the item securely in its original packaging, including all accessories and tags where applicable.

Step 4 – Ship the Package

Customers are responsible for arranging return shipment unless otherwise stated.

We strongly recommend using a tracked shipping service, as Maison Valeris is not responsible for lost or missing return parcels.

Refunds

Inspection Process

All returned items are inspected upon arrival to ensure they meet our return requirements.

Refund Processing

Once approved, refunds will be issued to the original payment method used for the purchase.

Please allow up to 7 business days for the refund to appear, depending on your payment provider or financial institution.

If a refund is denied, we will notify you with the reason.

Exchanges

Maison Valeris currently does not offer direct exchanges.

If you would like a different product, color, or size, we recommend placing a new order separately.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, health, safety, or final sale reasons.

Any non-returnable items will be clearly indicated on the product page where applicable.

Lost or Refused Returns

Maison Valeris is not responsible for:

  • returns lost in transit without tracking;

  • packages sent to the wrong address;

  • refused deliveries; or

  • unauthorized returns sent without approval.

Contact

If you have questions regarding returns or refunds, please contact us at:

Maison Valeris
Email: info@maisonvaleris.com