Shipping & Delivery
Shipping & Delivery Policy
Thank you for choosing Maison Valeris. We are committed to providing a smooth, transparent, and reliable shipping experience. Please review the information below regarding our shipping and delivery process.
Shipping Coverage
Service Area
Maison Valeris currently ships within Canada.
We may expand shipping availability to additional regions in the future. Any updates will be reflected on our website.
Shipping Costs
Standard Shipping
We offer free standard shipping on all orders unless otherwise stated at checkout.
No Hidden Fees
The total amount displayed at checkout includes all applicable shipping charges.
Please note that international orders, if available in the future, may be subject to customs duties, taxes, or import fees charged by local authorities.
Order Processing Time
Processing Timeline
Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
Order Cut-Off Time
Orders placed before 5:00 PM may begin processing the same business day. Orders placed after this time will generally be processed on the next business day.
Processing times may be extended during holidays, promotional periods, or high-order volume periods.
Estimated Delivery Time
Standard Delivery
Estimated delivery time is typically 5–8 business days after dispatch.
Delivery estimates are provided for guidance only and are not guaranteed.
Possible Delays
Delivery times may be affected by:
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weather conditions;
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carrier delays;
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customs processing;
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remote delivery locations; or
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other unforeseen circumstances beyond our control.
Maison Valeris is not responsible for delays caused by shipping carriers or events outside our reasonable control.
Tracking Your Order
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
Tracking Support
If you experience issues with tracking or delivery updates, please contact our support team at:
Order Changes & Cancellations
Order Cancellations
Orders may be canceled before processing begins. Once an order has entered processing or shipment, cancellation may no longer be possible.
Weekend & Holiday Orders
Orders placed during weekends or public holidays will begin processing on the next business day.
Lost or Damaged Shipments
Lost Orders
If your order has not arrived within 7 business days after the estimated delivery date, please contact us so we can investigate the issue with the shipping carrier.
Where appropriate, we may offer a replacement, store credit, or refund.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include clear photos of the packaging and damaged items.
We will review the issue and work toward an appropriate resolution.
Returns & Refunds
For information regarding returns, refunds, or exchanges, please review our Returns & Refund Policy.
Contact
If you have any questions regarding shipping or delivery, please contact us at:
Maison Valeris
Email: info@maisonvaleris.com